All you remember the times when customers would dial into customer support and listen to music or default voice recordings for at least 10-15 minutes before someone addressed your call? Not only was this frustrating for the customer but it also proved to be a big problem for businesses trying to improve customer experience.
The research is clear on one thing customers no longer base their loyalty on price or product quality alone, the experience they receive plays an equally important role. Additionally, with the rise in technology, cross-device shopping has seen a boom which has made it challenging for businesses to provide seamless customer support consistently.
Fortunately, Chatbots have solved this issue in a huge way! Since Chatbots can be enabled on any device they address customer concerns in real-time without delays. There is no doubt that Chatbots can be hugely beneficial to almost any kind of business, however, there are certain industries that are likely to be revolutionized by the capabilities of Chatbot technology.
Below is a list of 3 main industries we strongly believe that can achieve the best unexpected results by implementing the Chatbot on their business website:
1.IT Helpdesk Chat Bot
Chatbots improve overall ITSM efficiency and productivity by handling routine employee issues much faster. Automation is a key business priority among IT leaders today and therefore, chatbot is a next-gen automation tool in order to achieve more with less. Chatbots deflect trivial tickets being sent to human agents. When chatbots are used for IT support, virtual agents interact with the users through a conversational UI to solve queries faster and be available 24/7. Chatbots are programmed to learn from the past encounters and they continuously evolve.
Rattle Tech’s IT Helpdesk bot, a new member of the IT support team helps people with support requests and quick resolutions. It instantly performs the most common or cumbersome tasks with quicker turnaround time and ease. Our IT Helpdesk BOT frees up time of your critical resources as they can stay focused on work that adds value, rather than answering repetitive questions. It increases employee engagement and productivity as useful information is just a chat away.
2.Education Chat Bot
Education Chatbots are changing the face of education system right from personalizing education industries, helping people learn new languages, spaced interval learning, student feedback, professor assessment, essay scoring, acquaint a student with school culture and mainly for administrative formalities. Rattle Tech created a chatbot to help new students navigate the college transition process and sometimes works as a teaching assistant for students.
3.Health Care Chat Bot
Healthcare institutions have a lot to benefit from Chatbot technology; from booking appointments to sending medical information or refilling a prescription Chatbots offer a host of uses to health care providers. One way in which they prove to be really beneficial is by providing medical assistance to patients round the clock. Chatbots can help patients to remember to take their medicine and monitor their health status.
For patients, one of the main advantages of Chatbots is their ability to help them book an appointment based on their ailment or health condition. Visiting the website of a multispecialty hospital can be daunting and sifting through several specialties and hundreds of doctors can be confusing. A Chatbot simplifies this process by asking the patient a set of questions which helps them determine which doctor and department would be the right fit. Patients no longer have to rely on phone calls or long waits to meet with doctors. A quick and easy interaction with a chatbot helps them get the assistance they need in real time.